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Lead Systems Engineer

Company Name:
Open Systems Technologies
Summary
We are seeking a Lead Systems Engineer within the Data Center Operations department. The Lead Systems Engineer will be responsible for providing technical hands-on implementation, on-going day to day support across Datacenter operations globally. This role will also be responsible for developing, maintaining, supporting, and optimizing key operational areas; particularly Windows server operations, Exchange email, virtualization, SCOM monitoring, and blade & storage server technologies. This person will also play a key role in transitioning systems to the cloud infrastructure
Essential Duties and Responsibilities:
? Perform systems monitoring activities with the goal of maintaining general health and uptime leveraging the below listed monitoring and reporting tools. Review and maintain existing monitoring processes and related interfaces
o SCOM alerts
o What's Up Gold
o Monitor IMS Environmental system
? Participate in the rotating on-call/after-hours & weekend support schedule as required
? Participate in Infrastructure projects as a project lead or resource, responsible for executing tasks and producing deliverables as outlined in the Project Plan and directed by the Project Manager, at whatever level of effort or participation has been defined for them
? Support and implement Group security policies and external regulatory standards (e.g., SOX) which apply to information technology
? Build, monitor and maintain remote servers following standard processes
? Work with team members to evaluate server needs and requirements
? Rack and un-rack, build and maintain servers in the data centers following industry best practices to ensure high-availability
? Perform software upgrades, security patches, and planned maintenance and reporting, following established procedures
? Review, improve and maintain technical documentation for administration, security and emergency management
? Prevent, diagnose, troubleshoot, and resolve hardware and software errors and perform break/fix maintenance in the Production environment
? Maintain strict change control of the server infrastructure
? Continuously identify and report areas of improvement in the server and client arena and implement improvements when approved
? Contribute to on-going research and evaluation of new technologies
? Responsible for completing other work requirements or tasks that are requested by IT management when necessary to meet the goals and objectives of the department or company
? Working continuously on a task until completion to ensure business systems remain available 24/7
? The ability to multitask while ensuring the highest quality of work is maintained
? Following diagrams and written instructions to repair a fault or set up a system
? Establishing a good working relationship with customers and other IT groups
? Be able to work independently within established policies and procedures
? Perform routine tasks unsupervised.
? Travel as required
Qualifications:
? Strong background in an Infrastructure environment with a minimum of 7-10 years' experience.
? Excellent technical skills including however not limited to Microsoft Operating systems server 2003/2008R2/2012/2012R2 including Active Directory, Windows 7, networking both LAN and WAN, Office 2010 applications, Citrix, Blackberry, Microsoft Exchange 2007/13, Microsoft SQL Server 2008R2/2012, VMware vSphere 5x
? Experience with Microsoft System Center Operations Manager required
? A degree in Information Technology is desirable
? VMware VCP 4.x or later certification is desirable
? Experience with NetApp storage arrays and an HP server/blade technology is desirable
? Excellent listening and questioning skills combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
? The ability to work well in a team
? The ability to multitask and prioritize workload
? Customer focused
? Desired Insurance/Reinsurance Industry experience and knowledge with an understanding of the terminology, business functions and processes
? Very strong problem solving and analytical skills and is a systemic thinker
? Seeks to expand knowledge and experience and is committed to continuous learning


TMJ

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