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Information Technologies Service Management Analyst Exp Associate

Company Name:
PwC
Line of Service:
Advisory
State & City:
WA-Seattle
VA-McLean
TX-Dallas
PA-Philadelphia
NY-New York
NJ-Florham Park
MA-Boston
IL-Chicago
GA-Atlanta
CO-Denver
CA-San Jose
CA-San Francisco
CA-Los Angeles
Travel Requirements:
81-100%
Position Type:
Full Time
Auto req ID:
53816BR-7
PwC/LoS Overview:
Are you interested in the opportunity to work for an industry-leading company that services Fortune 500 companies, and will give you the experience and exposure you need to build your career? If you are, then PricewaterhouseCoopers LLP ( ) is the firm for you. PricewaterhouseCoopers LLP (PwC US) is well placed to help clients meet the challenges and opportunities of the US marketplace in the areas of assurance, tax, and advisory. We offer the perspective of being part of a global network of firms combined with detailed knowledge of local, state and US national issues. More than 163,000 people in 151 countries across our network share knowledge, experience and solutions to develop fresh perspectives and deliver practical advice. At PwC US, you will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. We offer a flexible career progression model that allows for a variety of challenging opportunities throughout your career. We provide unparalleled coaching, mentoring, and career development programs; global opportunities; and state of the art technology-driven methodologies to help you provide quality service to our clients. At PwC, you will find Advisory professionals with unparalleled financial and accounting expertise, knowledge of business processes, industry insight and technology, and customer relationship skills. Our Advisory professionals help companies anticipate, create and manage change. In short, we help companies to : (1) respond to crises, (2) improve business processes, and (3) transform their business. Note that across all of these solutions, we embed sustainability into our approach. This also includes helping clients to sustain prior changes that may have been undertaken to address a crisis. Members of our Advisory practice provide a valuable service to our clients and strive to differentiate PwC by executing the following: We put our clients first: Each client situation is unique, and we tailor our approach to every relationship and engagement; We view the world from a client's perspective: From the initial client meeting onward, we listen first, and then assemble a hand-picked team from across the firm; We create lasting value for our clients: We bring together the precision, structure, and deep analytical capabilities of audit and tax and the creative mindset and problem-solving skills of consulting; and We focus on action, impact, and value: We don't just assess and recommend; we also help our clients implement with agility and flexibility.
Job Description:
Across industries, our clients are focused on improving business performance, responding quickly and effectively to crisis situations, and extracting value from transactions. Our growing Products & Services Industries practice provides management, technology and risk consulting services to help a diverse set of clients around the world anticipate and address their most complex business challenges. Products & Services Industries includes multiple sectors: Automotive, Energy & Mining, Entertainment, Media & Communications, Industrial Products / Manufacturing, Private Equity, Retail & Consumer, Technology, and Utilities. Other sectors supported by our team include Healthcare, Financial Services and Public Sector. Our IT Infrastructure consultants help clients optimize their technology infrastructure. This high performing team advises clients on all elements of their information technology infrastructure from data center solutions to IT service management. They also address areas such as networking, convergence, connectivity and collaboration, and disaster recovery.
Position/Program Requirements:
Minimum Years of Experience: 1 Minimum Degree Required: Bachelor's degree Degree(s) Preferred: Master's degree Knowledge Preferred: Demonstrates some understanding how IT organizations capitalize upon technology leveraging an extensive knowledge of IT strategy, roadmaps, architecture, engineering, operations, policy, processes, standards, IT governance and program delivery, including: - Development, assessment and implementation of Information Technology (IT) solutions with project management, process improvement, technology deployment and other business advisory initiatives. Demonstrates some proven knowledge and success managing IT Service Management engagements and project teams specializing in the design and implementation of ITSM processes, organizational structures, functions and technology within the following areas: - Service Strategy and Design; - Service Desk, Incident, and Problem Management; - Request Management / Fulfillment; - Asset and Configuration Management; - Change and Release Management; - IT Financial Management; - Service Catalog and Service Portfolio Management; - Cloud solutions and implementation; - Data Center and Process Automation. Skills Preferred: Demonstrates some proven ability and success as a team member on successful enterprise scale implementations of IT Infrastructure or Service Management software packages (including major ITSM vendors such as HP, BMC, CA), including leveraging one or more of the following related toolsets: -HP Service Manager/Asset Manager (Legacy Peregrine) - HP Server Automation/Operations Orchestration (Legacy Opsware) - HP UCMDB/DDM (Legacy Mercury) - HP Operations Manager. Demonstrates some proven ability identifying and addressing client needs, participating in client discussions and meetings, assisting sustaining client relationships, assisting preparing and presenting high quality written and verbal materials, communicating a broad range of Firm services, participating in the preparation of concise, accurate documents and effectively managing personal project work load. Demonstrates some proven ability and success as a team member on project workstreams in a fast-paced, dynamic professional services environment.

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