Information Technology Service Management Manager
Company Name:
PwC
Line of Service:
Advisory
Industry:
TICE
State & City:
WA-Seattle
VA-McLean
TX-Dallas
PA-Philadelphia
NY-New York
NJ-Florham Park
MA-Boston
IL-Chicago
GA-Atlanta
CA-San Jose
CA-San Francisco
CA-Los Angeles
Travel Requirements:
81-100%
Position Type:
Full Time
Auto req ID:
55119BR-6
PwC/LoS Overview:
Are you interested in the opportunity to work for an industry-leading firm that services clients that include the Fortune 500, and will give you the experience and exposure you need to build your career and personal brand? If you are, then PricewaterhouseCoopers LLP ( ) is the firm for you. PricewaterhouseCoopers LLP (PwC US) helps clients meet the challenges and opportunities of the US marketplace in the areas of assurance, tax, and advisory. We offer the advantage of being part of a global network of firms combined with detailed knowledge of local, state and US national issues. More than 180,000 people in over 158 countries across the PwC network are committed to deliver quality in assurance, tax and advisory services. People across the PwC network share knowledge, experience and solutions to develop fresh perspectives and deliver practical advice. At PwC US, you will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. We offer a flexible career progression model that allows for a variety of challenging opportunities throughout your career. We provide unparalleled coaching, mentoring, and career development programs; global opportunities; and state of the art technology-driven methodologies to help you provide quality service to our clients. From strategy through execution, PwC Advisory helps clients build their next competitive advantage. As the world's second largest global consulting provider, we combine the breadth of knowledge of over 35,000 global professionals with deep industry knowledge to deliver custom solutions for our clients. A long history of working with many of the world's largest and most complex companies means we really understand the unique business challenges our clients face better than most consultancies.
Job Description:
Across industries, our clients are focused on improving business performance, responding quickly and effectively to crisis situations, and extracting value from transactions. Our growing Technology, Information, Communications & Entertainment Media (TICE) practice provides management, technology and risk consulting services to help a diverse set of clients around the world anticipate and address their most complex business challenges. TICE includes multiple sectors: Entertainment, Media & Communications, Private Equity, and Technology. Our IT Infrastructure consultants help clients optimize their technology infrastructure. This high performing team advises clients on all elements of their information technology infrastructure from data center solutions to IT service management. They also address areas such as networking, convergence, connectivity and collaboration, and disaster recovery.
Position/Program Requirements:
Minimum Years of
Experience: 8 Minimum Degree Required: Bachelors degree Degree(s) Preferred: Master's degree Knowledge Preferred: Demonstrates a proven extensive understanding how IT organizations capitalize upon technology including leveraging an extensive knowledge of IT strategy, roadmaps, architecture engineering operations policy, processes, standards, IT governance and program delivery. Demonstrates extensive knowledge and a proven record of success leading and collaborating with middle and senior management on client-facing business development, engagement delivery, practice development and thought leadership engagements, including the following: - Development, assessment and implementation of Information Technology (IT) solutions that parallel project management, process improvement, technology deployment, and other business advisory initiatives; - Sales and business development related to the development and maintenance of client relationships, and the management of multiple and simultaneous complex work streams or engagements. Demonstrates proven extensive knowledge and success managing IT Service Management engagements and project teams specializing in the design and implementation of ITSM processes, organizational structures, functions and technology within the following areas: - Service Strategy and Design; - Service Desk, Incident, and Problem Management; - Request Management / Fulfillment; - Asset and Configuration Management; - Change and Release Management; - IT Financial Management; - Service Catalog and Service Portfolio Management; - Cloud solutions and implementation; - Data Center and Process Automation; Skills Preferred: Demonstrates proven extensive ability and success managing successful enterprise scale implementations of IT Infrastructure and Service Management software packages (including major ITSM vendors HP, BMC, CA), including leveraging one or more of the following related toolsets: -HP Service Manager/Asset Manager (Legacy Peregrine) -HP Server Automation/Operations Orchestration (Legacy Opsware) -HP UCMDB/DDM (Legacy Mercury -HP Operations Manager. Demonstrates proven extensive ability and success identifying and addressing client needs, developing and sustaining deep client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities, preparing and presenting complex written and verbal materials, and defining resource requirements, project workflow, budgets, billing and collection. Demonstrated proven extensive ability and success as a team and thought leader creating a positive environment by monitoring workloads of the team while meeting client expectations and respecting the work-life quality of team members, providing candid, meaningful feedback in a timely manner and keeping leadership informed of progress and issues.Estimated Salary: $20 to $28 per hour based on qualifications.
PwC
Line of Service:
Advisory
Industry:
TICE
State & City:
WA-Seattle
VA-McLean
TX-Dallas
PA-Philadelphia
NY-New York
NJ-Florham Park
MA-Boston
IL-Chicago
GA-Atlanta
CA-San Jose
CA-San Francisco
CA-Los Angeles
Travel Requirements:
81-100%
Position Type:
Full Time
Auto req ID:
55119BR-6
PwC/LoS Overview:
Are you interested in the opportunity to work for an industry-leading firm that services clients that include the Fortune 500, and will give you the experience and exposure you need to build your career and personal brand? If you are, then PricewaterhouseCoopers LLP ( ) is the firm for you. PricewaterhouseCoopers LLP (PwC US) helps clients meet the challenges and opportunities of the US marketplace in the areas of assurance, tax, and advisory. We offer the advantage of being part of a global network of firms combined with detailed knowledge of local, state and US national issues. More than 180,000 people in over 158 countries across the PwC network are committed to deliver quality in assurance, tax and advisory services. People across the PwC network share knowledge, experience and solutions to develop fresh perspectives and deliver practical advice. At PwC US, you will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. We offer a flexible career progression model that allows for a variety of challenging opportunities throughout your career. We provide unparalleled coaching, mentoring, and career development programs; global opportunities; and state of the art technology-driven methodologies to help you provide quality service to our clients. From strategy through execution, PwC Advisory helps clients build their next competitive advantage. As the world's second largest global consulting provider, we combine the breadth of knowledge of over 35,000 global professionals with deep industry knowledge to deliver custom solutions for our clients. A long history of working with many of the world's largest and most complex companies means we really understand the unique business challenges our clients face better than most consultancies.
Job Description:
Across industries, our clients are focused on improving business performance, responding quickly and effectively to crisis situations, and extracting value from transactions. Our growing Technology, Information, Communications & Entertainment Media (TICE) practice provides management, technology and risk consulting services to help a diverse set of clients around the world anticipate and address their most complex business challenges. TICE includes multiple sectors: Entertainment, Media & Communications, Private Equity, and Technology. Our IT Infrastructure consultants help clients optimize their technology infrastructure. This high performing team advises clients on all elements of their information technology infrastructure from data center solutions to IT service management. They also address areas such as networking, convergence, connectivity and collaboration, and disaster recovery.
Position/Program Requirements:
Minimum Years of
Experience: 8 Minimum Degree Required: Bachelors degree Degree(s) Preferred: Master's degree Knowledge Preferred: Demonstrates a proven extensive understanding how IT organizations capitalize upon technology including leveraging an extensive knowledge of IT strategy, roadmaps, architecture engineering operations policy, processes, standards, IT governance and program delivery. Demonstrates extensive knowledge and a proven record of success leading and collaborating with middle and senior management on client-facing business development, engagement delivery, practice development and thought leadership engagements, including the following: - Development, assessment and implementation of Information Technology (IT) solutions that parallel project management, process improvement, technology deployment, and other business advisory initiatives; - Sales and business development related to the development and maintenance of client relationships, and the management of multiple and simultaneous complex work streams or engagements. Demonstrates proven extensive knowledge and success managing IT Service Management engagements and project teams specializing in the design and implementation of ITSM processes, organizational structures, functions and technology within the following areas: - Service Strategy and Design; - Service Desk, Incident, and Problem Management; - Request Management / Fulfillment; - Asset and Configuration Management; - Change and Release Management; - IT Financial Management; - Service Catalog and Service Portfolio Management; - Cloud solutions and implementation; - Data Center and Process Automation; Skills Preferred: Demonstrates proven extensive ability and success managing successful enterprise scale implementations of IT Infrastructure and Service Management software packages (including major ITSM vendors HP, BMC, CA), including leveraging one or more of the following related toolsets: -HP Service Manager/Asset Manager (Legacy Peregrine) -HP Server Automation/Operations Orchestration (Legacy Opsware) -HP UCMDB/DDM (Legacy Mercury -HP Operations Manager. Demonstrates proven extensive ability and success identifying and addressing client needs, developing and sustaining deep client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities, preparing and presenting complex written and verbal materials, and defining resource requirements, project workflow, budgets, billing and collection. Demonstrated proven extensive ability and success as a team and thought leader creating a positive environment by monitoring workloads of the team while meeting client expectations and respecting the work-life quality of team members, providing candid, meaningful feedback in a timely manner and keeping leadership informed of progress and issues.Estimated Salary: $20 to $28 per hour based on qualifications.
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